FAQs

Once you have seen an item on the site that you like, simply hit the add to cart button. You will be redirected to the shopping basket, if you would like to order more items, simply select the continue shopping button. If you are ready to checkout, hit the checkout button, where you will be guided though our simple checkout process. If you are having any problems placing an order then please e-mail us on tonkinhandicraft@gmail.com

Once the order is placed, you will receive a confirmation e-mail to the address supplied. If for any reason this does not arrive please please e-mail us on tonkinhandicraft@gmail.com

We accept all major credit cards as well as additional payment options like Paypal, Apple Pay, and Shop Pay. A full list of accepted payment methods are detailed at checkout. We do not accept personal checks, cash, or money orders on our website.

Once your order is ready to ship, we'll email you a shipping confirmation with your order number along with tracking information. You can also check your order status by visiting the Track Your Order page.

If you're unable to locate your shipping confirmation email, please check your spam/junk folder. If it still doesn't turn up, please send us a note to tonkinhandicraft@gmail.com for more assistance.

Once your order ships, you'll receive an email confirmation along with tracking information. Orders typically ship within 2-3 business days. Some items from your order may ship from our international fulfillment center or need time to produce and can take up to another 2-3 weeks for final delivery.

If your order contains pre-order items, please note that these items will ship once they're received. The anticipated ship date for pre-order items will be indicated on the product page.

*Due to COVID-19 safety precautions, our fulfillment partners may experience a delay in processing your order. We'll send you a confirmation email as soon as your order ships.

Our fulfillment partners process orders quickly, so orders cannot be edited or cancelled once submitted.

Our international shipping options and fees are detailed at checkout page. Please note that duties and taxes are not included in shipping fees.

*Once orders arrive in their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Duties and taxes are assessed by customs and are the sole responsibility of the customer.

No need to worry! A few things may have occurred here:

Carriers often mark packages as delivered in advance and actual delivery can take up to another 24-48 hours. If this happens, please reach out to us when you do not see your package after this delivery window.

A friendly neighbor may have accepted the package on your behalf for safekeeping. We also recommend double-checking all entrances and garages.

Please confirm your shipping address matches the address on your order confirmation.

If you still haven't seen your package after the above steps, please reach out to us at tonkinhandicraft@gmail.com or Livechat to get support.

Your satisfaction is our top priority. We’re happy to accept exchanges on eligible orders within 30 days of purchase due to mistakes from the suppliers only.

* Items marked as “final sale” cannot be returned or exchanged.

* For health and safety reasons, we do not accept returns on briefs.

* Holiday gift sets are final sale and non-returnable because they are limited-edition products and contain briefs.

* Shipping fees are non-refundable.

* E-Gift cards are non-refundable.

* We are not able to accept returns on international orders.

Once we receive your returns, a refund will be issued back to your original form of payment.

Yes, we do! Shipping options and fees are detailed at checkout. Please note that duties and taxes are not included in shipping fees.

Once orders arrive in their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Duties and taxes are assessed by customs and are the responsibility of the customer.

We are unable to accept international returns due to shipping and customs reasons.

Please take detailed photos of the damaged product (and if applicable, the damaged packaging) and email them to tonkinhandicraft@gmail.com or Live Chat on our website to get assistance. Our team will resolve this as quickly as possible.

Please take detailed photos of the damaged product (and if applicable, the damaged packaging) and email them to tonkinhandicraft@gmail.com or Live Chat on our website to get assistance. Our team will resolve this as quickly as possible.

You can visit the Wholesale page to get more information about our program. For other collaboration or affiliate programs, you can visit the Affiliate page. If you have new requests, please reach out us through the Contact us. We would like to hear and cooperate together with all of partners in the world.