Returns & Exchanges

You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.

Ways To Return

• Bring to UPS Location - Start process below. 

Store Returns

During our temporary store closures in response to the coronavirus, you can contact our Customer Care team for help returning store purchases. To process your return, we will need information from your original receipt. Your refund will be issued after your item is received at our distribution center. Items can be returned within 30 days. We cannot accept returns on monogrammed/personalized items, special order items, custom upholstery, items shipped directly from the vendor, or items damaged through normal wear and tear.