Returns & Exchanges

Exchanges

We gladly accept exchangesJust contact us within: 14 days of deliveryShip items back to us within: 30 days of deliveryIf your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*). Remember, all our products come with a 2 year warranty for technical warranty and no warranty for leather (because leather will depend on user’s habits and care), so if something happens, be sure to let our support team know your problems via virgohandmadeleather@gmail.com

Returns

We don’t accept returns because they are made to order items. But please contact us if you have any problems with your order.If you made an error when purchasing online, and it’s still within 24 – 48 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.

Refunds

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.