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Common Questions

Here are some of the most common questions, along with the complete answers from us.

Once you have seen an item on the site that you like, simply hit the add to cart button. You will be redirected to the shopping basket, if you would like to order more items, simply select the continue shopping button. If you are ready to checkout, hit the checkout button, where you will be guided though our simple checkout process. If you are having any problems placing an order then please e-mail us on virgohandmadeleather@gmail.com or call 0934429170 9am-7pm Mon to Fri

To customize order:

1. Click Product you want

2. Click Customize color and see the leather sample

3. Select Emboss

4. Click Add to Cart – In My Cart, click Add a Note.

You can add leather color, leather code in leather sample, link of laser picture and write us special request.

About Emboss, we have 2 kinds of emboss including Heat Emboss and Laser Engrave/ Print:

Heat Emboss: Free emboss 8 letter without space (only 1 Capital font).
Laser Engrave: you can print picture, quotes with fonts customized for you.

***Note: The picture must be black and white. The laser machine will only print the dark, not the white part. We will come to the third party for laser print, so the fee will be 5$ for 1 face (double if you want to print 2 faces).
To send us the link of picture you want to laser engrave, Click Add to Cart. In My Cart, you can add note and link of laser picture or write us special request.

To request a custom order (new order that is not fit with any products we have made)

1. Select Contact Us
2. Fill in your name and your contact, then write us your request.

We will contact to you and create a custom order when we received your request.

Once the order is placed, you will receive a confirmation e-mail to the address supplied. If for any reason this does not arrive please please e-mail us on virgohandmadeleather@gmail.com or call to Hotline 9am-7pm Mon to Fri

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